SOR Privacy Policy

SOR by Mednet Liban Privacy Policy


Effective Date: 5/10/2024

SOR by Mednet Liban is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application. By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

a. Personal Information

We collect personal information that you provide directly when you use the App. This may include, but is not limited to:

  • Name
  • Email address
  • Phone number
  • Login credentials

b. Location Data

We collect and process your location information:

  • When an expert receives a notification about an accident, we collect their current location to guide them to the accident site using Google Maps.
  • The location of the accident site may also be collected for reporting purposes.

c. Images and Media

The App may access your device’s gallery to allow you to upload images related to accident reports. This includes:

  • Photos and Media Files: When experts are required to upload images of vehicles or accident scenes, they can choose images from their gallery.

d. Audio Data

We collect and process audio recordings that may be used for accident reporting. This includes:

  • Audio Recorder: The App may request access to your microphone to record voice notes or details related to accident assessments.

e. API Data

The App interacts with various APIs, including:

  • Google Maps API: To provide navigation services and display accident site locations.
  • Other insurance-related APIs for managing accident reports and case details.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Login and Authentication: To allow you to securely access your account.
  • Notification Services: To notify insurance experts of accidents and provide real-time location navigation using Google Maps.
  • Accident Reporting: Experts use the App to inspect accident sites, capture images, record audio notes, and submit reports.
  • Image and Audio Processing: Images and audio recordings are used solely for accident reporting and are securely transmitted to the insurance platform.

3. How We Share Your Information

We may share your information with:

  • Insurance Companies: To ensure experts receive accident notifications and to facilitate report submissions (including images, audio, and location data).
  • Third-Party Service Providers: We may use services like Google Maps to provide location-related functionalities. These third parties may have access to data necessary for their functionality.
  • Law Enforcement or Legal Authorities: If required by law or necessary to protect the rights and safety of others.

4. Security

We take the security of your information seriously. We implement reasonable measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes encrypting sensitive data (such as images, audio recordings, and location data) during transmission. However, no method of transmission over the internet or mobile data is entirely secure. We cannot guarantee the absolute security of your information.

5. Location Services

The App uses your device’s location services for navigation and reporting purposes. You can disable location services at any time through your device settings; however, this may impact the functionality of the App, including the ability to notify experts and provide directions to accident sites.

6. Use of Media and Microphone

The App may request access to:

  • Photos and Media: To allow users to upload images of accident scenes.
  • Microphone: To record audio notes for accident reports. These permissions are necessary for the App to function effectively. You can manage these permissions via your device settings.

7. Use of the App for Users Aged 18 and Above

The app is intended solely for users who are 18 years of age or older. If you are under the age of 18, you are not permitted to use the app or provide any personal information.


8. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information (subject to legal obligations).

To exercise these rights, please contact us at touficy@optimalsolutions.it.


9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically. Your continued use of the App after any changes indicates your acceptance of the new Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: touficy@optimalsolutions.it
Company: Optimal Solutions IT
Address: Beirut, Lebanon

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